26. In-house plumber

26.PROCEDURES FOR USING THE IN-HOUSE PLUMBER
The in-house plumber carries out Small works in the building on communal installations and also finds sources of leaks when reported. His services extend to changing washers, clearing blockages and non-major pipe work repairs. Generally these
Services are free but if he is working on an individual pipe or cistern then his materials and time will be charged by the Estate Office to the flat concerned. Any re-charge is then immediately reimbursed to the service charge account.
Individual liability – Pipes Serving one flat are the liability of the flat’s lessee. This includes waste pipes, hot and cold feed pipes from the service duct, plus Stopcocks to sinks, baths and basins, as well as the waste pipes from these fittings. Radiators and their valves are also the lessee’s individual liability.
If you are having any plumbing Works carried out please check with the office and ALWAYS have the stopcocks checked first to ensure they work. Any requests for water shut downs must be notified to the office at least 24hrs in advance. We always try to accommodate requests but no guarantees can be given and there is a charge payable in advance for this service. £15 to shut off one supply either hot or cold or £25 for both hot
& cold.


Radiators Residents should be aware if they are planning to replace their radiators that we are on an open system and that we would advise that you speak with the in-house plumber for advice before changing radiators.
Thermostatic valves can be fitted to radiators undertaken by the in-house plumber only during the period when the heating is shut down, for further advice please contact the
in-house plumber.
In the Event of a leak/Fault
REPORT IMMEDIATELY ALL LEAKS/FAULT TO THE DESK FOR THE EN-HOUSE PLUMBERTO REPORT THESE FAULTS PLEASE ENSURE THAT YOU GO TO
RECEPTION DESK TO CARRY OUT THE FOLLOWING:
1. You must supply brief details of the fault and your flat number
2. A contact number for yourself-This is very important in case we need to
speak to you directly.
3. Access details – Are you going to be at the property if not then we require you
to complete a key permission slip allowing the plumber access.
4. If you are a tenant of the property you must ensure that you have made your landlord/letting agent aware of the problem and please also Supply us with a contact number for them also – without this works can be delayed as we in Some instances require the landlords authority to undertake works if a cost is involved.
Remember we need all the details otherwise failure to supply us with this can greatly delay us being able to assist you quickly.

Download the full Du Cane Court Guide for owners and tenants October 2015



23. Plumbing liabilities

  1. PLUMBING LIABILITIES
    IN-HOUSE PLUMBER
    The staff plumber carries out Small works in the building on communal installations. He also finds the source of leaks when reported. His services extend to changing washers, clearing blockages and non-major pipe work repairs. Generally these services are free, but if he is working on individual pipes or cisterns, his materials and his time will be charged to the flat concerned. (Please see below INDIVIDUAL LESSEE LIABILITY). If he is undertaking work he, or the office, will advise if it is a charge to the flat. If in doubt check with the office. Any recharge made is much cheaper than if
    outside contractors are called in. Please find attached the procedure for using the in-house plumber. Make sure that your tenants are aware of this if your property is rented.
    The in-house plumber is on site Monday to Friday from 8am to 4pm, if you are having any plumbing works carried out within your flat we strongly advise you to have this carried out within these hours, this way if a problem does arise the in-house plumber should be able to assist you. If you carry out plumbing works at any other time and a problem does arise or a leak develops in any part of the plumbing within your flat for which you are responsible you will be charged for the resulting emergency call out and
    We cannot guarantee that the in-house plumber will attend, you may then need to use an independent firm.
    Several residents have enquired about the fitting of thermostatic valves; this is an individual flat owner liability and not a service charge item. The fitting of this can only be undertaken and completed whilst the heating system is off. Please consult with the in-house plumber (See item. 26)
    b. COMMUNAL PIPES (Service Charge Liability)
    The building is responsible, through the service charge, to maintain the communal installations. These are the supply pipes in the ducts to the flats, which serve hot and cold water and also central heating. The waste pipes in the stack are also communal.
    NDVIDUAL LESSEE LIABILITY
    Pipes individually serving one flat are the liability of that flat’s lessee. This includes waste pipes, hot and cold feed pipes from the Service duct, plus stopcocks to sinks, baths and basins, as well as the waste pipes from these fittings. Radiators and their valves are also the lessee’s individual liability and the pipe work once it leaves the main
    system.
    c. RECOMMENDATION
    If in doubt ask! Immediately report all leaks/faults to the desk for the in-house plumber. If you are having plumbing works carried out please check with the office and ALWAYS have the stopcocks checked first to ensure they work. If they do not, this must be your plumber’s first job. Any requests for water shut downs must be notified to the desk at least 24 hours in advance. We always try to accommodate such requests but no guarantees can be given.
    Please ensure if you are considering changing your radiators that you are aware that the heating System here is an open system and that some radiators are not suitable.
    We would advise that you or your contractor speak to the in-house plumber prior to undertaking any plumbing works within your property.

Download the full Du Cane Court Guide for owners and tenants October 2015