5. Repairs to flats and alteration works

Du Cane Court
  1. REPAIRS TO FLATS
    a) Lessees are responsible for general internal repairs within their flats. All sanitary fittings, washing machines and dishwashers, with the associated pipe work, must be maintained in good condition and kept free from obstruction. In addition, most flats have an isolation valve for the water supply and this should be maintained in working condition. (If you do not know where your stopcocks are situated please contact the Inhouse plumber to assist you. The in-house plumber has a book held at reception, please contact or visit reception and your details will be entered into his book to enable him to contact you. Please note that the in-house plumber works Monday to Friday)
    Compliance with this will have three consequences. First, water escape will be prevented and thus there will be no damage, inconvenience or annoyance to neighbours living below. Secondly, the fabric of the building will not be damaged. Thirdly, the building insurance premium will be kept to a minimum through fewer claims and this will be reflected within the yearly service charge budget.
    b) Simple maintenance work, such as defective washers, minor blockages in the plumbing system etc, can be dealt with by the on-site by the plumber or the handyman. Please inform the porters of any problems & see the guidelines attached item 26. For using the in-house plumber.
    c) Should any lessee need to employ the services of a plumber for alterations or repairs and a shut down or draining down is required; the On-site plumber must be consulted. Please contact the Estate Office to make arrangements. All costs are the lessee’s responsibility. Please see item 26 procedures for using the in-house plumber and how to request this service.
    d) Electric Meters and Main Fuses. Full schedules as to location of those for each flat
    are held on the main reception desk. Please speak to the porters.
    Please be aware if undertaking any DIY works to your flat that in order to minimise the disturbance to other resident’s works must be carried out between 8am – 5pm Monday to Friday and Saturday 8.30 – 1pm on Saturday. Sunday & Bank Holiday work is not permitted. Contractor parking within the grounds closes at 5pm MondayFriday & 1pm on Saturday, so please ensure that they complete works within this time in order to leave site before the parking within this courtyard is closed.
    Please ensure that if you are undertaking works of a noisy nature you notify your surrounding neighbours including above & below in advance of such works and approximate length of time these will take, this allows neighbours who are home or shift workers to be able to pian accordingly.
    If you are undertaking refurbishment works please the Estate Office prior to undertaking works so we can advise you of the correct procedures to follow and in some instances in accordance with the lease you may require a Licence before undertaking the works. We also have a guidance leaflet for refurbishment works within flats that are not affecting the layout of the property but are to refurbish the bathroom and kitchen which contains important information and is available upon request.
    It is important for leaseholders to be aware that access is available to the service duct/main stack within your property and ensure that you do not make this inaccessible by tiling over. This provides access to valves, all main services, rooding eye and in some flats you may find that you share these services with your neighbouring flats. If an emergency such as a leak were to occur and we needed to access the duct/main stack which may either be located in your kitchen or bathroom area then we would have to break away the tiling and put in an access hatch and you could be liable for the costs involved in this if you have covered over the access area.
    If you are employing a contractor to undertake any works to your flat please in addition observe the conditions relating to the contractors guidelines on site – please see section 22 attached. Please also ensure that you speak with Estate Office staff.

Download the full Du Cane Court Guide for owners and tenants October 2015



4. Key permission slips/External keys

Du Cane Court
  1. KEY PERMISSION SLIPS & EXTERNAL KEYS
    a) Key Permission slips In the interest of security porters will not release keys to a third party unless the resident occupant has completed a key permission slip request, which are obtainable from the main reception desk. Please note that you must specify the dates and names of the person able to receive the keys, should you have any queries please speak with either the Estate Office staff or reception staff.
    Key permission slips can only be valid for 1 month at a time but only if you specify this and must be renewed after this time.
    Non-resident leaseholders wishing to give access permission can contact the Estate Office by fax to provide the relevant permission or by email.
    b) External Keys Keys to the external doors are security cut keys and can only be purchased from the office at a cost of £7.50 however before we can issue this we must have full confirmation that you are a resident and if you are a tenant sub-letting your landlord must have completed the necessary documentation to sub-let in order for you to obtain a key. Night staff will challenge any persons entering the building without keys please be advised that this is for your safety and security.

Download the full Du Cane Court Guide for owners and tenants October 2015



3. Accounting procedures & service charge

du cane court outside

3, ACCOUNTING PROCEDURES
a) All accounting matters for Du Cane Court are dealt with by the Brighton Office; however2. SELLING, SUB-LETTING OR BUILDING ALTERATIONS Your lease requires that written permission must be obtained from the freeholder (via their agent) Allsop Residential Investment Management in a number of situations. These include:
a) When the lessee has a purchaser for their flat
b) When the lessee intends to carry out alterations within a flat
c) When the lessee wishes to sub-let their flat.
d) Window replacement installation.
In all cases correspondence should be directed to the Estate Office who will then advise on the procedure to be followed.
any query in the first instance should be raised with the Estate Office who will assist you. Collections Team Tel: 0300 303 1527.
b) Demands for Service charge and ground rent will be dispatched to leaseholders in June and December each year. They should be settled within 14 days of the demand due date. Balancing demands are issued by the latest in July of each year with the previous year end accounts. Your service charge contribution is based on the percentage payable as per the lease for your individual property. Leases on a quarterly charge as defined by their lease will be issued in March, June, September & December.
c) Payments can be sent direct to Allsop Letting and Management’s Leeds office or handed in person to staff within the Estate Office. Receipts are not normally issued for cheques except upon request, a SAE is required if sending to Leeds but receipts can be provided within the Estate Office without an SAE for residents living in the building.
d) The freeholder’s policy on rent collection is attached to these Guidelines.
e) If you have a query concerning your demand, accounting procedures, or payment Please contact Ms Morton within the Estate Office as soon as possible and she will do all she can to assist you with your enquiry.

Download the full Du Cane Court Guide for owners and tenants October 2015



2. Selling, Sub-letting, building alterations

Du Cane Court
  1. SELLING, SUB-LETTING OR BUILDING ALTERATIONS
    Your lease requires that written permission must be obtained from the freeholder (via their agent) Allsop Residential Investment Management in a number of situations. These include:
    a) When the lessee has a purchaser for their flat
    b) When the lessee intends to carry out alterations within a flat
    c) When the lessee wishes to sub-let their flat.
    d) Window replacement installation.
    In all cases correspondence should be directed to the Estate Office who will then advise on the procedure to be followed.

Download the full Du Cane Court Guide for owners and tenants October 2015



Du Cane Court Residents Guide

Du Cane Court

Guidelines to flat owners

This booklet has been produced in consultation with the Residents Association and the Freeholders, Dorrington Belgravia Limited. It is intended to offer assistance and guidance on a number of areas likely to concern residents at Du Cane Court. The aim is to ensure that the building is run in the most efficient manner for the safety and collective benefit of everyone.

Du Cane Court Guide for owners and tenants October 2015

Includes;
1. Whom to contact
2. Selling, Sub-letting, building alterations
3. Accounting procedures & service charge
4. Key permission slips/External keys
5. Repairs to flats and alteration works
6. Building insurance
7. Nuisance and noise
8. Carpeting and wooden floors
9. Animals
10. Window dressing and laundry
11. Chute rooms/refuse collection/recycling
12. Security
13. Skips
14. Parking & Bicycle storage
15. TV Aerials & Sattelite dishes
16. In case of fire!
17. Lifts
18. Service lift
19. Boilers
20. Pest control
21. Gardens
22. Contractor guidelines
23. Plumbing liabilities
24. Insurance and liabilities
25. Freeholder policy on rent collection
26. In-house plumber
27. Du Cane Court Floor Plan
28. Additional information (council tax, water rates, electricity supply, etc)
29. Water hygiene