19. Boilers

    The boilers are situated in the basement and are gas fired. Constant hot water is Supplied throughout the year and heating is supplied between 1 October and 1 May as stipulated by the lease. It is occasionally necessary to carry out emergency repairs to the system in which case notice will be given to residents where possible. Disruptions are kept to a minimum but we have no control over the supply of gas or water to the boilers.
    Repairs to radiators should be carried out between May and September when the heating is off as draining down deprives other residents of heating. Please see notes on plumbing liabilities (item 23).
    If you have any problems with radiators please contact the on-site plumber. (See item 26) Repair costs for radiators and associated pipe work are the responsibility of the lessee.
    A book is held at the main reception desk to report any problems/faults for the inhouse plumber, you will be required to provide details and a contact name and number. (See item 26)

18. Service lift

    The service lift is available from 8 am to 5pm Monday to Friday for the use of lessees for transporting large items and furniture and also for workmen use. On Saturday it is available from 8am – 1pm, however we are able to allow residents only to continue to use this lift until 4pm on a Saturday for transporting furniture and large items. No Bank Holiday or Sunday use. Please do not ask staff to use the lift out of the above hours.
    Please ensure when using this lift that you close the door correctly as other people may wish to use this lift and if the bell is continually sounding to call the lift due to the doors not being shut properly it can cause a disturbance to other residents,
    Residents moving in and out of the building please be aware of these timings as out of these hours you will not be able to transport items within the passenger lifts and also you may have to move all your items by using the stairs.

Download the full Du Cane Court Guide for owners and tenants October 2015

17. Lifts

  1. LIFTS
    Attached is a plan showing where lifts are situated and the lift number they are known by. Lift number 10 is the service lift. If you experience a fault, please advise the porters immediately. Should a lift stop between floors or fail whilst you are in it, press the Emergency Call Button on the panel, which will ring in the porters’ area. Immediate steps will be taken to release you,
    The lifts are for the benefit of everyone and graffiti in them can cause offence and distress. Removal of graffiti costs money, which is paid by the service charge. Anyone found defacing the lift cars would be charged for the complete removal of all graffiti.
    Lifts 1, 2, 3, 8 and 9 are shut down each evening at around 11 pm and reopened at around 5.30 am. No furniture or items other than people and small hand luggage are to be transported in the lifts as this causes damage to the lifts and we are billed for mis-use under our maintenance contract for the lifts.

Download the full Du Cane Court Guide for owners and tenants October 2015

16. In case of fire!

du cane court fire exits and floor plan
    If you suspect there is a fire please dial 999 immediately and advise the porters/security as soon as possible only if safe to do so. Close all doors and leave your flat by the emergency stairways. DO NOT USE THE LIFTS. All flats are strongly encouraged to fit Smoke detectors and to be aware of the nearest FIRE EXIT. REMEMBER – GET OUT – STAY OUT. CALL 999
    The easiest way to protect your home and yourself is with a working smoke alarm
    • A Smoke alarm can provide an early warning of a fire and allow you to make your escape, but only if it is working. o Test your smoke alarms regularly. a Never disconnect or take the batteries out of your smoke alarm.

If you do not have a smoke alarm within your property you can make an appointment with the London Fire Brigade for a free home fire safety visit. The London Fire Brigade offers personal fire safety advice in your home and will also fit a free smoke alarm where needed. If you or someone you know wants a home fire safety visit, you can call free on: 08000284428 or email at: [email protected]

You can prevent a fire from happening by taking a few simple steps
• Do not leave cooking unattended
• Be especially vigilant when cooking with oil, Don’t overfill chip pans and
NEVER throw water on a chip fire
• Make sure cigarettes are extinguished properly, use a proper ashtray, never
throw cigarettes from flat windows
• Don’t overload electrical sockets
• Turn off appliances when not in use
• Make sure candles are secured in a proper holder and away from materials
which may catch fire, never leave lit candles unattended.

Keep safe and plan your escape
• Ensure you have a smoke alarm & Make sure you are aware of where your nearest fire exit is to from your flat, do it now don’t wait until an emergency. if in doubt speak to the reception desk staff. Fire Exits are also shown on the attached floor plan. o Close doors at night especially the doors to the kitchen to prevent fire.

Download the full Du Cane Court Guide for owners and tenants October 2015

du cane court fire exits and floor plan

15. TV Aerials & Sattelite dishes

    Satellite TV can be obtained by ringing Sky directly who have a Sky Digital installation at Du Cane Court. Please contact sky forflats.com or call 08442 411823. No individual
    dishes are permitted at DCC.
    If you already have Sky installed within your property and have any issues with the system then please contact Love Digital who have the contract with Sky for the
    maintaining/maintenance and repairs of the system. The contact procedures are as follows.
    Resident issues – 0845291.2012 and follow instructions on the phone system
    System issues (this is for the main communal/system) – call 020876O7653 to get through to the team that deal with systems, please note though they cannot book service calls for individual residents as they are two separate sets of engineers and this number is if the main system is down/affected only.
    If you’re unsure if it’s a resident or system issue then call the 08452912012 number.
    Residents only need to call sky for billing enquiries or for the initial setting up of Sky
    Aerial installation is individual liability – access to the roof must be pre-arranged, once you have arranged for the installation please advise staff of the date and time and details of the company attending. Details of a company frequently used is as follows – Bruce Berry of Aerial Excellence is the contact 07986 533 649

Download the full Du Cane Court Guide for owners and tenants October 2015

14. Parking & Bicycle storage

    Application forms for parking permits are available from the main reception desk. Please be advised that is no automatic right to park. The freeholders have agreed to allow residents parking subject to the conditions set out below and also on the car disc application forms:
    Du Cane Court is easy prey for car drivers looking for free parking in this area and to ensure that illegal parking does not take place, car-parking discs are issued to leaseholders who have a car. Clamping is also undertaken and the management accepts no liability for any vehicles clamped/ticketed. In the case of a dispute due to any clamping/ticketing this must be dealt with directly with the Company and not the managing agents.
    Cars parked in Du Cane Court not displaying a current permit will be ticketed/ clamped.
    To obtain a disc please contact the Reception Desk. You will need to demonstrate that the vehicle is taxed, insured and roadworthy and that you are a legitimate resident of Du Cane Court. Only one disc can be issued per flat. If you are a tenant and your landlord has failed to obtain a licence to sub-let in accordance with the lease we will not
    be able to Supply you with a parking permit,
    Parking for cars is available in the front courtyards A/B/C and C/D/E and the rear of the building. Parking bays and garages can be rented via the Estate Office. NO

Parking for motorcycles is available around the estate. Please contact the Estate Office with details of your motorcycle and for information about where to park. Do not park on any footpath or anywhere that causes an obstruction. Do not ride your motorcycle through either of the rear courtyards when the gates are closed.
There is no visitors parking, you are able to obtain a day permit for visitors from Wandsworth Council or Balham Library.
You can also obtain a Wandsworth Residents Parking Permit, which allows you to park in the surrounding streets. Details can be obtained from the Council on (020) 887 6000,
If you have a bicycle, we have internal storage areas available at a small charge. Free external bicycle rings are available in the inner courtyard of D,F, G & H. Should you wish to store your bicycle within an enclosed area please obtain a form from reception. ANY BICYCLES FOUND IN ANY OTHER AREATHAN THE

Download the full Du Cane Court Guide for owners and tenants October 2015

13. Skips

  1. SKIPS
    A skip is provided for the use of residents at the rear of the garages for disposal of larger household items that cannot be accommodated by the chutes. Please note this is not for builders’ debris nor old kitchen/bathroom units and carpets when refurbishment is taking place. These should all be removed by your contractors or by you to the local authority tip.
    Should you wish to be able to use your own skip during refurbishment works, please contact the Estate Office for further information.
    Download the full Du Cane Court Guide for owners and tenants October 2015

12. Security

    a) Security arrangements throughout the building are extremely important. Fire escape doors are only to be used in an emergency. They should never be propped open as this allows access to undesirable persons. Once such persons are inside the building they are able to roam around freely. Therefore, for your own and others’ security, please use Specified entrance and exit doors.
    We ask that fast food deliveries after 11pm are met by with you down in the main reception as we do not wish to have persons roaming around the building late at night.
    b) We recommend you advise the Estate Office if your flat is likely to be unoccupied for any length of time. It is also helpful if an address and telephone number (or other contact, such as a neighbour) can be provided for use in the event of an emergency.
    c) Security at Du Cane Court can only be maintained with residents’ vigilance. PLEASE CONTACT DESK STAFF IMMEDIATELY IF YOU SEE OR HEAR ANYTHING SUSPICHOUSTEL 02086738592.
    d) Should you wish to allow access to your property to a third party please read section 4 on key permission slips which are obtainable from the main reception desk.
    For the safety of all residents we ask that at night you use the main foyer doors for your entry/exit into the building.
    Keys to the main entrance doors can be purchased from the Estate Office at £7.50, we may require proof of ID and also if you are tenant we require a Licence to Sub-let from your landlord before this can be issued.

Download the full Du Cane Court Guide for owners and tenants October 2015

11. Chute rooms/refuse collection/recycling

    a) Chute rooms are located on each floor in F, H and K blocks for the disposal of
    everyday refuse, except glass, paper and cans. Please if using these late at night can you do this as quietly as possible so as not to disturb residents who live in this vicinity.
    b) Residents living on the ground floors may leave refuse, Securely wrapped,
    outside their front doors only and not in any other area before 9.00am on Mondays to Saturdays for collection by the yard staff.
    c) If you have refuse which has not been disposed of during the daytime, please keep it in your flat until the morning. UNDER NO CIRCUMSTANCES MUST REFUSE BE PUT IN THE SERVICE LIFT AREA. This is unhygienic and unpleasant for everyone in the vicinity.
    Our rubbish collection days are Mondays and Thursday by the local council for refuse and on Tuesday for recycling, this may be subject to changes by the Council and beyond our control.
    If you wish to dispose of non-domestic refuse such as cookers, heavy furniture, carpets etc you should contact the Refuse Department of Wandsworth Council directly on 0208 871.8558. Please do not dump unwanted fridges and Washing machines in the skip area. If you have any queries please speak to Estate Office Staff.
    The British Heart foundation is always looking for unwanted furniture and electrical goods and can arrange free collection. They can be contacted on 0208871 0677.
    We have recycling units within the grounds of the property and these are emptied once a week by the council and are located in the following areas:
    o HBin Store = 4 units (This area is locked for safety outside working hours)
    e Garage Area = 5 units
    o Skip area at the rear of the garage area = 6 behind the skip and 2 in front
    Please do not dispose of your recycling items within non-recycle carrier bags as this does defeat the purpose.
    Wandsworth Council provide a recycling orange bag to flat owners, please contact them directly if you have not received one as this was carried out in bulk at the
    property by the Council and the previous occupant of your property may have taken this with them in error.

Download the full Du Cane Court Guide for owners and tenants October 2015

10. Window dressing and laundry

    All flats must have be properly curtained in the style appropriate to a private residence.
    Please refrain from hanging shoes or laundry out of windows and displaying laundry items hanging visible in windows. This is a condition within your lease.
    Residents are responsible for the cleaning of their own windows, the common parts windows are undertaken by a contractor through the service charge.
    If you wish details of a local window cleaner these are available from the main reception desk.

Download the full Du Cane Court Guide for owners and tenants October 2015