26. In-house plumber

26.PROCEDURES FOR USING THE IN-HOUSE PLUMBER
The in-house plumber carries out Small works in the building on communal installations and also finds sources of leaks when reported. His services extend to changing washers, clearing blockages and non-major pipe work repairs. Generally these
Services are free but if he is working on an individual pipe or cistern then his materials and time will be charged by the Estate Office to the flat concerned. Any re-charge is then immediately reimbursed to the service charge account.
Individual liability – Pipes Serving one flat are the liability of the flat’s lessee. This includes waste pipes, hot and cold feed pipes from the service duct, plus Stopcocks to sinks, baths and basins, as well as the waste pipes from these fittings. Radiators and their valves are also the lessee’s individual liability.
If you are having any plumbing Works carried out please check with the office and ALWAYS have the stopcocks checked first to ensure they work. Any requests for water shut downs must be notified to the office at least 24hrs in advance. We always try to accommodate requests but no guarantees can be given and there is a charge payable in advance for this service. £15 to shut off one supply either hot or cold or £25 for both hot
& cold.


Radiators Residents should be aware if they are planning to replace their radiators that we are on an open system and that we would advise that you speak with the in-house plumber for advice before changing radiators.
Thermostatic valves can be fitted to radiators undertaken by the in-house plumber only during the period when the heating is shut down, for further advice please contact the
in-house plumber.
In the Event of a leak/Fault
REPORT IMMEDIATELY ALL LEAKS/FAULT TO THE DESK FOR THE EN-HOUSE PLUMBERTO REPORT THESE FAULTS PLEASE ENSURE THAT YOU GO TO
RECEPTION DESK TO CARRY OUT THE FOLLOWING:
1. You must supply brief details of the fault and your flat number
2. A contact number for yourself-This is very important in case we need to
speak to you directly.
3. Access details – Are you going to be at the property if not then we require you
to complete a key permission slip allowing the plumber access.
4. If you are a tenant of the property you must ensure that you have made your landlord/letting agent aware of the problem and please also Supply us with a contact number for them also – without this works can be delayed as we in Some instances require the landlords authority to undertake works if a cost is involved.
Remember we need all the details otherwise failure to supply us with this can greatly delay us being able to assist you quickly.

Download the full Du Cane Court Guide for owners and tenants October 2015